Spa is where customers come in to feel relaxed and leave rejuvenated, hence it is crucial to provide hassle-free, friendly and outstanding customer service. Our WBR (Web-based reservations) helps in avoiding human errors and maintain company image.
As per a survey by Acuityscheduling, 90% of customers prefer to book services online. Time is the essence when it comes to booking spa appointments. Explanation about various treatments, answering queries, collecting information and follow-ups of customers can mean many hours on the phone which can be reduced by WBR. This gives the spa more time to focus on daily activities.
Moreover, WBR helps customers in booking appointments with secured payment transactions and sending reminders. Upfront payment deposits prevent no-shows and last-minute cancellations. The information about services offered, timings and specific employees can be displayed giving customers more clarity.
Our mobile compatible WBR system and friendly app ensures convenience and flexibility. Push-notifications help in advertising special offers, send reminders leading to increased customer satisfaction and repeat visits.
Social media can prove to be an effective marketing and sales tool. When integrated with the booking portal, makes it easy for customers to find, research and book appointments. More followers means increased online visibility.
The WBR simplifies and improves efficiency of the spa calendar by providing staff with access to real-time booking, scheduled appointments etc which makes it easier for them to cancel and reschedule appointments, ultimately reducing errors, enabling effective roster management.
Contact Netclues to know about our WBR. Increased business flexibility, more visibility and accuracy are some of its salient features.
