As per a report by Component, the Health-care CRM Market is expected to reach $17.4 billion by the year 2023 from $8.8 billion in the year 2018. Presently, we have an abundance of options and information, hence it’s important to have a healthy relationship with one’s clientele in order to achieve and sustain success in the health-care industry.
Netclues provides health-care companies with dynamic, customized and sophisticated CRM systems to build credibility, reputation and nurture professional relationships.
Our CRM solutions have integrated tools like analytics to collect, update payment details and provide organizations with real-time insights into payment processing. Customers can then be divided into different segments and targeted with specific information leading to better communication and engagement.
It also helps in monitoring outstanding payment and sending payment reminders. Overall, enables better decision making, cost-cutting plus better access and use of data.
CRM solutions facilitate the automation of work-flows like patent referrals, prescriptions and boosts customer retention. Hospital staff can access vital data from the customized dash-board and provide personalized service. Data-breach can also be avoided by encrypting secure information which only certain doctors or hospital staff can access. Cloud-based offers greater security in the form of back-up which makes it easier to access data in the event of hacking attacks.
Apart from security, CRM also ensures the organization’s compliance with legal bodies by storing patient data safely, avoiding fines and breach of data. The latest advancement in software and technology helps CRM bridge the gap, streamline communication between patients & health-care staff, eventually increasing customer retention and satisfaction.
Contact Netclues to optimize your organization’s billing, data security, work-flow and process automation, compliance.
